Target Audience

Who should take this course?

This 5 Module Introductory training programme has been written and designed for individuals new to the higher education security service or current security professionals who wish to re-calibrate and update their existing core safety and security skills.


Why take this course?

To provide learners with an understanding of the key basic activities, responsibilities, and skills required to perform the role of University First Response Officer (UFRO) with confidence and professionalism.


Upon completion of these courses you will:

Upon completion UFRO's will have an understanding of; General safety and security functions, Customer service, Conflict resolution and violence at work as it relates to this role, the Importance of diversity, equality and inclusivity within the workplace, The key HE Security service operations, Radio Use and Formal Writing.


What's my time investment?

Approximately 7-8 hours which includes notional hours where you put your learnings into practice in the workplace.

Course curriculum

  • 2

    Module 1 - Operational overview

    • What you do and what you wear

    • Quick test 1 - Introducing the modern UFRO

    • Test your awareness

    • Intro to patrolling

    • Quick test 2 - Patrolling

    • Writing and your pocket notebook (PNB)

    • Taking a statement

    • Quick test 3 - Formal writing

    • Get to know your radio

    • Radio use - speaking

    • Radio etiquette

    • Radio conversations

    • Quick test 4 - Using your radio

    • First aid introduction

    • Quick test 5 - First Aid

    • Data protection and your role

    • Quick test 6 - Data protection

    • The operational overview final test

    • Website links for this course

  • 3

    Module 2 - Customer service and conflict management

    • Introduction to managing conflict

    • What is good customer service?

    • The value of effective communication

    • Quick test 1 - Customer service basics

    • Non-verbal communication

    • Quick test 2 - Non-verbal communication

    • Recognising patterns of behaviour

    • Quick test 3 - Patterns of behaviour

    • Workplace violence, safeguarding and responsibility

    • Quick test 4 - Workplace violence

    • The conflict management final test

  • 4

    Module 3 - Introduction to diversity and equality

    • What is descrimination?

    • Understanding discrimination in your role

    • Quick test 1 - Discrimination

    • Inclusion: the power to reach your potential

    • Your role in creating an inclusive environment

    • Unconscious bias - introduction

    • Watch some examples

    • Unconscious bias and me

    • The equality and diversity introduction final test

  • 5

    Module 4 - Introduction to safety and security operations

    • Crime scene preservation and you

    • Quick test 1 - Crime scene basics

    • Bomb threat - what to say and do

    • Quick test 2 - Bomb threats

    • Alcohol, drugs and how you handle people under the influence

    • Quick test 3 - Alcohol and drugs

    • The security operations final test

  • 6

    Module 5 - Introduction to Formal Writing

    • Aims and objectives

    • Introduction to formal writing

    • Basics of factual writing

    • Quick test

    • Writing and your pocket notebook

    • Quick test

    • Introduction to statements

    • Quick test

    • The ADVOKATE for identification tool

    • Formal writing - final test

    • Level 1 - End of Course Test

    • End of course survey

    • References and useful links for this course


Training Lead

Claire Humble

Leading on Safety & Security is a former Senior Police Officer and HE Assistant Director; Safety & Security, with a stand out reputation for delivering Sector Leading Transformational Change, Leadership and Security Strategy at all levels of an Institution. Her in-depth expertise in Security Operations, Systems & Risk Management is underpinned by a Masters level Degree in International Security and Membership of the Security Institute. Her experience includes: Safety & Security Strategy, Systems & Logistics Leadership & Management Security Operational Procedures Crime Prevention Security Risk & Threat Assessment Emergency Planning Investigation Transformational Culture Change